FAQs

We work extra hard to make sure your order is created and shipped on time. All orders are shipped with an attached tracking number. Unfortunately, we do not have a working relationship with USPS and once your order leaves our shop, we have little control over the time it takes for a package to be delivered. Once a package shows delivered via its tracking number, we cannot be responsible for any packages that appear to have been stolen. If you need assistance in contacting USPS to begin a claim for a lost or stolen package, please reach out to us at hello@sundrenchd.com and we will be more than happy to assist you in this process.

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